Acceptable Usage:

• BTRC permitted usage is acceptable.
• A2P, Notification & Alert, Transactional SMS, Information and all positive business/organizational communication practice is accepted.

Restricted Usage:

• Usage that contradicts with BTRC approved usage.
• Any SMS that violates DND status.
• Illegal SMS
• Goes against Bangladesh Govt. laws and legal provision.
• Anything that promotes terrorism.
• Any kinds of personal SMS.
• Promotional SMS that is not validated by the BTRC. (Template Approval)
• International A2P SMS

Payment Policy:

• No refund is available once a payment is made.
• Payment gateway charge will be payable by the client/payee.
• No service balance will be refunded by any means.
• Any price hike by the government or the operator will be deducted from the client’s balance.

KYC Verification & Approval:

• NID is a must to have verified KYC status.
• Without KYC verification no active services will be entertained.
• For Limited Company, Certificate of Incorporation & TIN is a must.
• For any company that deduct VAT at source must submit BIN and verify it at KYC level.

Others:

• All terms can be changed at any time without any prior notice.
• Terms can be changed according to BTRC regulations anytime.
• Tech Panacea authority can terminate, suspend any service or account without showing any cause any time.